Westhaven - Live How you Choose

Feedback Centre

Compliments, Complaints & Feedback Form
Please Note: Since you have chosen to stay anonymous, please give as much information as possible in the details section, as we won’t be able to follow up with you.
How we Handle your Complaint

We Value Your Feedback

At Westhaven, we continuously strive to improve our services. Your feedback is important to us, and we take all complaints seriously. This process outlines how we handle your concerns.
Our dedicated Corporate Governance Team will review your complaint and may contact you if further clarification is needed. The team will then conduct an initial assessment to determine:

  • Severity of the Issue
  • Category of the Feedback/Complaint
  • Department Responsible for Addressing the feedback
  • Resolution Timeframe

Depending on the complexity of your feedback/complaint, resolving it may take between 4 and 12 weeks. We will keep you informed throughout the process.

We will contact you if we require more information and send you a formal response outlining the outcome of the investigation.

Dissatisfied with the Outcome?

If you are not satisfied with the response, you have the right to request an external agency to review your complaint. We will support you in this process.

Additional Avenues of Support

If you feel that your complaint was not handled to your satisfaction, you can also chat with someone external to Westhaven. We do encourage the community to submit any complaints directly to Westhaven, to begin with, as we would love the opportunity to handle the complaint.

NDIS Quality & Safeguards Commission
1800 035 544

NSW Ombudsman
1800 451 524

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