Are you an enthusiastic self-starter looking for an impactful role creating positive onboarding experiences for people living with disability?
Westhaven is seeking an Intake and Referral Officer to ensure a responsive and proactive intake experience for prospective participants and their families.
Benefits That Matter:
- Competitive Salary: Level 4, Pay Point 1 – $43.08 per hour (Social, Community, Home Care and Disability Services Industry Award 2010) + superannuation (11.5%)
- Hybrid work environment, location Dubbo or Orange
- Tax-free salary packaging up to $16,000 per year (pro-rata)
- Enjoy a tax-free meal & entertainment card up to $2,650 per year (pro-rata)
- Fitness Fanatic? Fitness Passport to Energise Your Lifestyle
- Embrace Diversity, Spark Inclusion
- Invest in YOU: Grow with Westhaven’s Leadership and Development Training
About You
As an Intake and Referral Officer, you will you provide advice and support to potential clients and their families to ensure a positive first point of contact with the organisation and deliver an exceptional onboarding experience. You will:
- Provide positive first contact by efficiently addressing email & phone enquiries
- Collaborate with participants and families to understand their unique needs
- Partner with service delivery to match services to specific care needs
- Uphold NDIS principles and relevant legislation in all processes
- Generate insightful reports on client data, trends, and positive outcomes
- Proactively engage with funding bodies to facilitate resource access
- Build strong relationships with internal and external stakeholders for seamless collaboration
You will have:
- Strong communication skills to forge and maintain positive relationships, contributing to a collaborative environment
- Confidence to uphold service user privacy and confidentiality
- Adaptable, exceptional organisational and problem-solving skills to thrive in a dynamic, high-volume setting
- Keen attention to detail and take proactive initiative
- Ability to work working autonomously to drive results
- Proven experience in managing competing priorities to consistently deliver high-quality outcomes within agreed timelines
- Sound understanding of person-centred thinking, the principles of the NDIS and the National Disability Service Standard
- Certificate IV in Disability, Mental Health or Community Services or the equivalent demonstrated knowledge and/or relevant working experience highly desired
About us
Westhaven is and will continue to be the provider of choice for disability support services and accommodation across regional NSW. Westhaven provides client-centric, high-quality programs and activities that provide whole-of-life support for people with disability, including offering houses that are homes, enabling choice and control and supporting clients to live life the way they choose.
Compliance requirements:
- Current NSW Drivers licence
- Obtain and maintain a current paid Working with Children Check (WWCC)
- Obtain and maintain a valid National Disability Insurance Scheme Workers Check (NDISWC)
- Willingness to undertake a pre-employment police check
About applying
Please submit your CV and a cover letter addressing your abilities to undertake the key responsibilities of this role.
We encourage diversity and inclusion
Westhaven is passionate about social justice and diversity and is committed to being an EEO employer. We embrace diversity in our workforce and encourage applications from culturally and linguistically diverse backgrounds, including those from Aboriginal, Torres Strait Island heritage and people with lived experience of disability.
For more information or confidential enquiries please email Kendall Coles, Customer Experience Coordinator, Adult Services at kendall.coles@westhaven.org.au.
Applications close: The selection process will commence upon the receipt of applications & will close at 9am Friday 16th May 2025 or prior, if a suitable candidate is found.
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